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Medical Receptionist


  • Humane Society Silicon Valley
  • 12/02/19
  • Milpitas, CA
  • 95035
  • $16.25-$17.50 / Hourly
  • Part-Time
Function: To provide clerical support and customer service to Spay / Neuter / Vaccine Clinic, In-House, and Foster customers. To provide training for new employees and volunteers in the Medical Operations department and shelter-wide.

Part-time, temporary position, scheduled 8 hours/week.
JOB RESPONSIBILITIES:
Answer questions and direct the public in a pleasant and efficient manner.
Ensure telephone calls are promptly and courteously answered, providing the public with correct information.
Receive incoming animals and complete all pre-and post-surgery records accurately.
Safely transfer and transport animals as required.
Assist other clinic staff with duties as necessary.
Perform vaccinations, microchips, and restraint techniques as needed.
Observe all veterinary protocols established by federal, local, and state law.
Complete necessary forms and identification for animals scheduled for surgery.
Maintain accurate computer files of animal customer information.
Use computer based appointment and filing system.
Assist in establishing, monitoring, and reporting of clinic goals. Prepare reports, forms, etc. for review.
Accountable for incoming monies and use of the cash register including closing procedures.
Solicit donations from customers. Meet or exceed fundraising goals.
Assist in keeping the medical lobby in clean and safe condition. Maintain and clean all equipment.
Maintain pleasant, courteous, tactful, and professional demeanor with the public, staff, and volunteers at all times.
Treat all animals in a humane manner.
Communicate shelter values to the public, coworkers, and volunteers.
Promote and model the provision of quality service to both animal and human customers. Assist in coaching and mentoring staff on improving animal care and customer service.
Foster a team environment by working effectively with all members of the shelter to accomplish HSSV goals and objectives.
Coach and direct volunteers to assure the same quality of animal care and customer service are provided to all.
Assist in the inventory control functions of all OTC and medical products.
Provide suggestions in the design and implementation of improvements where opportunities are recognized.

POSITION REQUIREMENTS:

Minimum of 3 to 5 years of experience in customer service or veterinary office preferred.
Skilled in working with databases, word processing, spreadsheets, etc. MS Office applications experience.
Must be able to successfully pass a background check and drug screen.
Ability to communicate effectively verbally, and in writing with staff, volunteers, and the public.
Demonstrated ability to listen, understand, and make decision on information presented orally in English either in person or via telephone.
Demonstrated ability to successfully train, coach, and mentor others.

Abilities:
Ability to handle animals safely and humanely.
Ability to identify animals generically by breed, gender and other general characteristics.
Ability to provide excellent customer service, which promotes HSSV policies and philosophies.
Ability to listen, understand, and make decisions on information presented orally either in person on via telephone.
Ability to operate office equipment such as a computer, calculator, charge card machine, etc., record information accurately regarding animal health, treatment, medical history, owner information in computer system.
Ability to lift and carry animals transfer cages weighing up to 30 pounds frequently and to lead and control large animals.
Ability to sit and stand for extended periods of time up to 45 minutes.
Ability to work well without supervision.
Demonstrated compatibility with HSSV policies and philosophies.

HOW TO APPLY
Go to HSSV's website, click ABOUT US > Career Opportunities, then click Search Current Openings at the bottom of the page. On the Search Openings page, click Search button. Each open position includes a link to apply and attach your resume and cover letter. This is the fastest and most reliable way to be considered for any of our positions.


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